Our Digital Lending Application (DLA):

Grievance Redressal procedure with respect Digital Lending Loans;

Complaint Portal Link: https://mmccp.muthootmcred.com:8093/

Nodal Grievance redressal Officer (NGRO) to deal with Digital Loans

Name: Nizar K A
Designation: Assistant General Manager
Email: nizar.ka@muthootmcred.com or grievance@muthootmcred.com
Telephone: 0484 – 2912 165
Address: 65/623 K, MUTHOOTTU ROYAL TOWERS, Kaloor, Ernakulam, Kerala – 682017

Escalation to Principal Nodal Officer (PNO)

If not resolved within 15 days at the NGRO level, please contact

Name: Joby Cheriyan
Designation: Principal Nodal Officer and Chief Compliance Officer
E-mail:   pno@muthootmcred.com
Telephone:   0484 – 2912 258
Address: 65/623 K, MUTHOOTTU ROYAL TOWERS, Kaloor, Ernakulam, Kerala – 682017

Timeline for resolving a customer grievance against MMCL – 30 days from the date of complaint, 15 days at NGRO level and 15 days at PNO level.

For more information, please refer our “Grievance Redressal Policy” 

If the complaint is not resolved with 30 days or not satisfactory with the resolution provided, please follow

If any complaint lodged by the customer against Muthoot MCred Limited (formerly known as Muthoottu Mini Financiers Limited) (MMCL)  is rejected wholly or partly by the MMCL, or the borrower is not satisfied with the reply; or the borrower has not received any reply within 30 days of receipt of complaint by the MMCL, the said borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank- Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh – 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank.

RBI Sachet Portal Link: https://sachet.rbi.org.in/

RBI CMS Portal Link: https://cms.rbi.org.in/cms/indexpage.html#eng